BOOKING INFORMATION

Since opening our doors, The Cottage and Castle has achieved a perfect balance between perfect luxury and simple convenience. Situated in the heart of town, we provide everything you need to enjoy your stay.

• Hot Breakfast complimentary when booked through property

• We can accommodate any special dietary requirements, please inform us when you book

• Check in 4pm / Check out 11am

• No pets - one happy friendly dog already lives on the property

•  Steps from the beach 

• Each room has a private bathroom

• A/C in Cowichan, Ocean room and the Camelot suite

• Soaker tubs in the Garden room and the Camelot suite 

• Must provide government ID and credit card

• Quiet time in the Cottage 11pm till 7am

• The Cottage is an old Victorian style house built in 1910

• The Castle is a separate building also built in about 1910. Was originally a house that has been remodelled into a castle 

• Adult children are most welcomed

• No children under 12 or infants

• Walking distance to downtown, restaurants, and shopping

• Located in Old town Chemainus

• Cancellation Policy 
  CANCELLATIONS: IMPORTANT! Due to our intimate size, cancellations affect us significantly. Consequently, we adhere to an extremely strict cancellation policy. All cancellations are charged a processing fee of $50. If cancelled within 14 days of arrival, the first night will be charged. Cancellations made with less than 96 hours (about 4 days) prior notice are non-refundable and your stay will be charged in full unless we are able to rebook by another guest- a full refund will be made. In an effort to be consistent and fair to all guests, cancellations made due to fire, acts of God or emergency situations will be taken into consideration. We fully understand how onerous this policy may appear. PLEASE be incredibly careful in making your reservations to avoid any unnecessary cancellation charges. 

• ALL CANCELLATION REQUESTS MUST BE RECEIVED BY EMAIL.  We will send you confirmation of the cancellation via email for your records.  If you do not receive a cancellation email, it is your responsibility to contact us by phone to ensure that your reservation has been cancelled and request the email cancellation notice. 

• ATTENTION: We have a ZERO CANCELLATION POLICY for Christmas Eve and Christmas Day, New Year's Eve and New Year's Day.  

• Check in 4:00 PM – 6:00 PM. If arriving outside of check-in times, please call to make arrangements. 
   

• No Smoking  

• Damage Policy 
  Damage of hotel property 
  You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Cottage and Castle has the right to charge the credit /debit card/cash in such amounts as it shall in its sole discretion deem necessary.